Policy Page

Introduction and Acceptance of the Terms and Conditions

 The general Terms and Conditions of Use (hereafter also referred to as ‘Conditions of Use’) detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’, ‘Customer’ or ‘User’) and ‘Craft Express, LLC’ (hereafter also referred to as ‘We’, ‘Craft Express’ or ‘the Website’), belonging to the company Craft Express, LLC (including any and all of its affiliates, as the case may be). 

“Product” shall mean digital contents offered by Craft Express. “Content” shall refer to all Products, Images, Videos and Texts available as per Craft Express’ Website. “Image/s” embraces photos, drawings and illustrations. “Video/s” means audio-visual representations, such as moving images, films, clips or animations. “Text/s” shall refer to written content.  

These general Conditions of Use are the only conditions that are applicable and replace all other conditions, except in the case of express written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Use. 

These Conditions of Use are important to you and Craft Express, LLC as they are used to protect your rights as a valued customer and our rights as a business. 

Both parties accept these Conditions of Use without reserves and caveats, unless otherwise agreed in writing.

Changes to the Terms of Service and the Website

Craft Express, LLC is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Conditions of Use from time to time, at our discretion and without any notice. It is your responsibility to keep up-to-date with the latest Conditions of Use by checking back regularly. As a courtesy, we will alert on envisaged substantial changes at sufficient prior notice. Your continued use of the Website following the publishing of updated Conditions of Use will be taken to mean that you have read and agree to the changes.

Access to the Website 

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. 

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Craft Express, LLC by entering your email and choosing a secure password in line with the current industry standard. Please always choose a strong password that is hard for others to guess, and log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Craft Express, LLC in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log in is possible, to change your password. Craft Express, LLC cannot be held responsible for any damages or disadvantages caused by password issues 

In using the Website, it is imperative that all the information you provide on the Website is correct, current and complete, and in full compliance with the Accuracy of Content section. We reserve the right to disable any user account in our sole discretion, at any time, if, in our opinion, you have failed to comply with any provision of these Conditions of Use. In such case we will, however, send you a written alert, leaving you enough time to rectify any in compliance, except in material breach of these Conditions which may leave to immediate disabling of your user account. User shall not have any whatsoever right to compensation in case of account disabling in accordance with these Conditions of Use. 

Accuracy of Content

We make any endeavor to ensure accuracy of our Website’s content, but we do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy and in compliance with applicable laws.  

Craft Express, LLC takes great care when putting Content, namely product information, descriptions and images, on-line but will not be held responsible for any mistakes or omissions to any information given.  

Prices 

The prices indicated on Craft Express, LLC are shown in USD. We reserve the right to increase or decrease or prices at any time. 

In case of order errors or incorrect payment amounts which are attributable to Craft Express, we will refund or deduct the difference to the correct amount upon acknowledgment. 

Secure payment; currency

Craft Express, LLC offers several payment options. These options uses advanced SSL encryption to keep your transaction secure. For you, as a customer, the use is entirely free of charge: Craft Express, LLC is charged as the seller, you are not charged as the buyer, so you will not pay any extra for your order. You do not need to hold your own account with these payment options to use this method of payment. All payments will be collected in USD. Your card issuing bank may apply currency conversion charges; please contact your bank for details. Your bank’s currency conversion widget may differ from the one used by Craft Express. Sales Tax will be applied and charged as per our legal obligations defined by the region of your registered
card address. 

Internet Sales Policy 

Craft Express’s Internet Sales Policy is to sell Craft Express products through Craft Express authorized online resellers only. No person or business is authorized to sell via the Internet without express contractual agreement with Craft Express. Authorized Craft Express resellers have access to the entire Craft Express line and are able to answer product or warranty questions.  

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Conditions of Use. 

You have the permanent right to access and rectify all the information that concerns you, in accordance with applicable law, including, but not limited to, the General Data Protection Regulation (“GDPR”, directive 2016/679/EC, implemented May 25, 2018), the ePrivacy.

Directive (“PECD”, directive 2009/136/EC, implemented November 25, 2009 and any other relevant supranational and national laws in place. 

You can at any time make a request to Craft Express US, LLC to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. 

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. In accordance with applicable law, Cookies do not contain any confidential information about you. We will systematically request your consent with regard to any cookies other than strictly essential, necessary cookies, and you can modify your cookies preferences any time. 


Intellectual ownership on Content and Software 

General: 

Craft Express, LLC will not, under any circumstances, be held responsible if a User violates rights held by a third party through his/her activities on the Website. Licenses are covered by Licenses section below.  

Content uploaded by Craft Express, LLC: 

All the Content on the Craft Express, LLC Website (for the purpose of the Accuracy of Content section and Licenses section of these Conditions of Use, also including, but not being limited to, illustrations, logos, codes, names and brand names) is the property of Craft Express, LLC, 

All Content that We provide is protected by international, supranational and national laws concerning intellectual ownership and copyright. Any partial or total reproduction of this Content, by any means and on any support, which is not explicitly authorized by these Conditions of Use, shall be subject to prior, explicit and written authorization by Craft Express, LLC. Craft Express, LLC cannot and will not grant you any right to copy, display or distribute Content in absence of equivalent intellectual right protection at your end. 

Any and all grossly negligent and fraudulent use of this Content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under respective relevant international, supranational and national laws. 

Content uploaded by User (“User Content”): 

Each User agrees to be solely responsible for uploaded content. Each User warrants that 

In using Craft Express’ software, each User also undertakes and understands 

Licenses 

Craft Express obtaining license to User Content: 

In uploading User Content, the respective User attributes to Craft Express a revocable, worldwide, non-exclusive and royalty free right to use, download, copy and modify downloaded Content for commercial and non-commercial use. 

User obtaining license to Craft Express Website Content: 

By downloading Craft Express Website Content, any authorized User – i.e. any User with or without holding an account to the Website and complying with all obligations hereunder, including, but not limited to, obligations under Accuracy of Content section of these Conditions of Use, is granted a revocable, worldwide, non-exclusive and royalty free right to use, download, copy and adapt the downloaded Craft Express Website Content, for commercial or non-commercial purposes. Large scale and/or systematic copying of Content is prohibited, unless expressly authorized  beforehand and in writing. This limitation also applies to publicly available

Craft Express Website Content. 

Craft Express is entitled to withdraw licenses at any time, if User is in breach of these Conditions of Use; and User shall not have any right to compensation in whatsoever respect. 


Feedback & Comments 

Any opinions left on the Website by Craft Express, LLC are moderated by Craft Express, LLC, in compliance with all applicable legislation. If the comments infringe on the law or are inappropriate (including, but not limited to, abusive publicity, defamation, insults, out of context commentary, publicity for third party products,…), Craft Express, LLC reserves the right to refuse or modify it. 


Waiver and Severability

Any failure of Craft Express, LLC to exercise or enforce any right or provision of the Conditions of Use shall not constitute a waiver of such right or provision. The Conditions of Use constitute the entire agreement between you and Craft Express, LLC, and govern your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Conditions of Use). If any provision of these Conditions of Use is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Conditions of Use will continue in full force and effect. 
 

This Cookie Policy explains how Craft Express, LLC ("Company", "we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our websites at www.craftexpress.com, ("Websites"). It explains what these technologies are and why we use them, as well as your rights to control our use of them. 

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are
placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Craft Express, LLC) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and alsovwhen it visits certain other websites. 

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit)

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit https://www.craftexpress.com

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. 

Do you use Flash Cookies or Local Shared Objects?

Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at support@craftexpress.com or by mail to:

Craft Express, LLC, 
620 Dobbin Road, Suite 103
, Charleston, SC 29414 USA

Craft Express recognizes the fundamental importance of privacy, security and data protection to our customers and partners worldwide. We have developed this Privacy Policy to explain:

This Privacy Policy applies to all Craft Express websites, domains, software, applications, products and services and those of our subsidiaries (“Products and Services”) and informs you of our privacy practices and of the choices you can make about the way we collect and use personal information about you. Personal information means information or data that can be used to identify or contact a single person physically or online.

You may be asked to provide your personal information anytime you are in contact with Craft Express or one of its affiliates (collectively, the “Craft Express Group”), or it may be collected from your online activity or use of our Products and Services, or during conversations or correspondence with Craft Express representatives or it may be included in information provided to Craft Express for purposes of recruitment or employment consideration. You are not required to provide the personal information that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our Products and Services or respond to any queries you may have.

Our Products and Services may provide links to third-party products, services, applications, websites or social media features for your convenience and information. Accessing those links may result in the collection or sharing of information about you by a third-party. We do not control, endorse or make any representations about those third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.

In case of inconsistencies between any courtesy translations and the English version of this Privacy Policy, the English version will prevail.


What Information Does Craft Express Collect?

Depending on the nature of your interaction with Craft Express, we may collect varying types of information from you, including the following information that is provided by you:

We also automatically collect data from you when you use our Products and Services, including:

In order to ensure data accuracy and to provide you with better personalized services, content, marketing and ads, we may link or combine the information that we collect from different sources. For example, we may compare the geographic information acquired from commercial sources with the IP address collected by our automatic data collection tools to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.

Craft Express does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (“DNT”) signals or requests. However, some third-party sites do keep track of user browsing activities in order to tailor content to their users. If you are visiting such sites, certain web browsers allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked. 

We do not knowingly collect information from children, and do not target our Products or Services to children.


Automatic Data Collection

We use and may allow certain other companies to use cookies, web beacons and other similar technologies on our website and in email communications. We do this to understand your use of our Products and Services; to improve your user experience; to enable personalized features and content; and to optimize our advertisements and marketing.


What are Cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of a website and to compile statistical reports on website activity. Cookies are also used to give the user an enhanced experience when using the website and may be used to conduct targeted advertising.

To comply with specific international privacy regulations, you may receive a pop-up notification that will inform you of the use of cookies on Craft Express’ websites and offer you the opportunity to decline tracking. Alternatively, you may modify your browser settings to not accept cookies. Please note that disabling cookie tracking may result in the malfunction of some features of our websites.


What are Web Beacons or Clear GIFs?

A web beacon, also known as a web bug or clear GIF, is typically a transparent graphic image (usually 1 pixel x 1 pixel) embedded in online content, videos and emails that allows a server to read certain types of information from your device, to know when you have viewed particular content or a particular email message, and to determine the date and time when you viewed it and the IP address of your device. We may include web beacons or clear GIFs in our email communications to determine whether our messages have been opened or acted upon and whether our mailing tools are working correctly. We also may use and permit select third parties to use web beacons (usually in combination with cookies) to compile information about your website usage and your interaction with email or other communications, to measure performance and to enable us to provide content and ads that are more relevant to you.


 What are Embedded Web Links?

Embedded links are links to third party products, services, applications, websites or social media features that may be embedded in a website or email communication for your convenience and information. We collect information on the links you click on that are embedded in our websites and email communications, including our newsletter. You may opt out of receiving our email communications by clicking on the “Unsubscribe” link in those communications. You may also choose not to click on the links we provide on our websites and in our email communications.


How Does Craft Express Use Information?

We collect and use personal data to manage our customer relationships and to better serve our customers by personalizing their experience and interaction with us. Examples of how we may use your personal data include: 

How Does Craft Express Share Information?

Craft Express only shares personal information under the following circumstances:

Craft Express also may share aggregated, non-personally identifiable information about its customers to advertisers, business partners, and other third parties; however, none of this information will contain personal, identifying information about any of our customers.

In some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Craft Express does not share your personal information with third parties for direct marketing purposes without your consent, except to connect you with local and regional Authorized Dealers as described above. If you do not wish to be contacted by such parties for direct marketing purposes, please contact us at support@CraftExpress.com . If you are a California resident, see “Your California Privacy Rights”

E-mail marketing communications include an unsubscribe link that will allow you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

How Does Craft Express Protect Information?

To prevent unauthorized access, use or disclosure of your information, Craft Express uses reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect, process and store. Craft Express retains data as required or permitted by law and while the data continues to have a legitimate business purpose.

When collecting, transferring, using or storing sensitive information such as financial information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. Craft Express stores sensitive personal information on computer systems with limited access in facilities with restricted access. Identity verification is conducted through encrypted cookies, which enable you to move around a site to which you have logged in, or from one site to another that uses the same login mechanism.

When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as using Secure Socket Layer (SSL) encryption or later versions of the Transport Layer Security (“TLS”) protocol. As part of real-time payment processing, we also subscribe to fraud management services. This service provides us with an extra level of security to guard against credit card fraud and to protect your financial data.

Though these measures are appropriate, effective and accepted practice, Craft Express does not guarantee the security, accuracy or completeness of any such information or procedures. You also carry the following responsibilities for your own safety:

How to Select Your Privacy Preferences

You have the option of unsubscribing to email marketing communications from us and opting out of such communications by:

These options do not apply to communications that are not primarily promotional in nature, such as communications for the purpose of transaction processing, account administration, order completion, support, product and software updates and alerts, driver updates, and other business and administrative notices.

How Does Craft Express’ Privacy Policy Apply to Customers Outside of the U.S.?

Personal data collected on our websites or through our other Products and Services from customers who live outside of the United States may be stored and processed in the United States or any other country in which Craft Express or a member of the Craft Express Group operates. Such personal data may be transferred to and used by any of our Group companies in a manner that is consistent with this Privacy Policy, but will also be subject to the terms of the applicable Group company’s privacy policy and practices, if any.

By choosing to use our Products and Services and to provide data to us, you consent to any such international transfers of information and agree that if you are located outside the United States, you will also be subject to any applicable Group company’s privacy policy and practices.


Changes to our Privacy Policy

If we modify our Privacy Policy, we will post the revised statement here, with an updated revision date. If we make significant changes to our Privacy Policy that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. We suggest that you periodically consult this Privacy Policy. This Privacy Policy was last updated on January 12, 2024.


Your Rights and How to Contact Us 

You have the right to access any personal data that you have provided to us or that we maintain about you. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data and to request an explanation about the processing. In certain cases, your request may be denied on the basis of a legitimate exception such as where making information available would reveal personal data about another person or where we are legally prevented from disclosing such information.

Please contact us if you have any questions about our privacy policy or information we hold about you by emailing us at: support@craftexpress.com. 

At Craft Express, we're committed to protecting the privacy of our customers, including those who reside in California. Under California's "Shine the Light" law, we're required to provide our California customers with information about the customer information we shared with other businesses for their own direct marketing use.

If you're a California resident and have provided personal information to Craft Express, you're entitled to request and obtain from us, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing use. This information would include the categories of customer information and the names and addresses of those businesses with which Craft Express shared customer information for the immediately preceding calendar year.

At Craft Express, we take our obligations under California's "Shine the Light" law seriously. To obtain this information, all you need to do is send an email to support@craftexpress.com with the words "Request for California Privacy Information" as the subject line and with a request for this information. We'll respond to your
request as quickly as possible and ensure that you have the information you need to protect your privacy.

At Craft Express, we're committed to being transparent and open with our customers, and we believe that this information is essential to helping you make informed decisions about your privacy. If you're a California resident, don't hesitate to request this information from us today. We're here to help you protect your privacy and ensure that your personal information is used only in ways that are consistent with your wishes.

INTERNET SALES POLICY

Craft Express’s Internet Sales Policy is to sell Craft Express products through Craft Express authorized online resellers only. No person or business is authorized to sell via the Internet without express contractual agreement with Craft Express. Authorized Craft Express resellers have access to the entire Craft Express line and are able to answer product or warranty questions. Purchasing a Craft Express product through an authorized dealer/seller means that you receive:

• A GREAT product that is sure to provide you with years of enjoyment
• The support and assistance from our representatives in helping you with your selections/questions
• A superb warranty should you ever need it
• Excellent value for your money

SHIPPING POLICY

• Please allow 7-12 days for delivery
• Craft Express does not ship to U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia)

INTERNET RETURN POLICY

• You must contact support@craftexpress.com within five days of receipt of your order.
• No returns will be accepted after 15 days of receipt of your order.
• We do not offer returns on opened or used Craft Express consumables.
• Any returns must be in saleable condition and in original, unopened packaging.
• Return shipping is the customer’s responsibility, unless you have received a damaged or wrong product.
• Should you receive a damaged product, please contact customer service at support@craftexpress.com.
• You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please contact us to request an RMA. After you receive an RMA, your returns must be received within 14 days.